Refund, Resend, and Returns Policy
At Appliance Orbit, we strive to ensure your satisfaction with our products and services. Please carefully review the following policies regarding refunds, resends, and returns.
- General Guidelines for Disputes
To ensure prompt resolution of disputes, we require the following:
Clear Evidence: Photos or videos of damaged items. Videos are preferred if photos cannot clearly demonstrate the damage.
Customer Complaints: Screenshots of customer complaints, including the name, date, and details of the complaint (via email, payment gateway disputes, etc.).
Return Authorization: Products may need to be returned if our team requests it during the dispute resolution process.
- Refund, Resend, or Return Eligibility
2.1. Delayed Orders
An order will be considered delayed if it has no tracking updates or remains in transit for more than:
60 days for most countries.
45 days for orders shipped to the USA.
110 days for orders shipped to Brazil (due to customs delays).
Exceptions:
If the package is pending due to insufficient address information, the recipient should contact their local post office.
Orders with tracking showing “Delivered” will not qualify for refunds or resends without official documentation (e.g., non-delivery certification from the post office).
2.2. Orders Not Received
We cannot issue refunds or resends if tracking shows the order as “Delivered.” In cases where tracking shows an alert status, potential reasons include:
Incorrect or insufficient address.
Unknown recipient.
Refused delivery.
Customs clearance issues.
Customers are encouraged to ensure accurate address details and monitor tracking updates.
2.3. Damaged Products
Severe Damage: Full refund or replacement.
Partial Damage: Partial refund or replacement (e.g., minor scratches or dents).
Exceptions:
We do not provide refunds for packaging damage caused by international transit.
Claims for electronic products must be made within 30 days of delivery.
2.4. Incorrect or Missing Items
Incorrect Products: Full refund or replacement.
Minor Issues: Refund or resend for issues like incorrect size or color that do not affect product functionality.
Missing Parts: Resend the missing part or provide a partial refund.
For size-related disputes, please provide accurate measurements and supporting evidence.
- Order Cancellation
Orders can be canceled for a full refund before processing begins.
Custom or pre-ordered items cannot be canceled after payment. - Important Considerations
4.1. Force Majeure
We are not responsible for delays or damages caused by events outside our control, such as natural disasters, pandemics, or customs delays.
4.2. Shipping Limitations
Some shipping methods may not provide full tracking or may experience delays in certain regions. Please review the available shipping options during checkout.
4.3. Returns
We do not recommend returning items due to high international shipping costs and potential transit damage. However, if a return is necessary:
Returns must be initiated within 30 days of receiving the product.
Items must be returned in their original condition.
Customers are responsible for return shipping costs unless otherwise specified.
- Unacceptable Disputes
We will not accept disputes in the following cases:
The buyer no longer wants the product.
The product differs slightly from the description (e.g., color variance).
Issues arising from incorrect information provided during checkout.
Delays or issues caused by customs clearance policies in the recipient’s country.
At Appliance Orbit Home Decorom, we are committed to providing quality products and excellent service. If you have any questions or concerns about this policy, please contact our customer support team for assistance.
Address, Village haji ghulam Muhammad Brohi thatta
zbrohi15@gmail.com